so-media .co .uk: Quality Assurance Policy

so-media .co .uk was established as a Sole Trader in 2001 to provide affordable multimedia marketing materials to the new Business Market. Based in South West London so-media .co .uk have clients from all over Europe.

Customer Satisfaction is paramount to so-media .co .uk, we are aware of its significance in obtaining and maintaing our business. As such we are comitted to a system of Quality Management that provides a framework for measuring and improving our performance. Every client is offered numerous opportunities to feedback their so-media .co .uk experiences.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

- Assessing client feedback and taking action to improve our Services

- Monitoring compeititors to offer the best deals; functionally and financially.

- Extend our industry links to offer economies of scale and discounted services.

- Analysing our strengths and weaknesses and producing a development plan to build on our strengths and improve our weaknesses.

- Undertaking regular training appraisals and maintaining skills levels to industry standards

- Monitoring equality of opportunity in order to widen participation

This policy is posted on the so-media .co .uk internal staff intranet and is updated regularly.

Though the Manager has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.

The policy review date is 01/09/2010

Signed: Daniel Rowson

Date: 01/09/2009